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Support
We can help with the software. We cannot recover coins.
Contact
Reach us publicly or via direct message on X. Use the same channel for partner and compliance requests.
X / Twitter @BITCOIN_SAT0SHIEmail: malek.rsh@protonmail.com
FAQ
Are you a bank or a custodian?
No. Bitcoin & Satoshi is a non-custodial wallet. We do not hold bitcoin or operate customer-fund accounts.
Can you restore my wallet?
No. Without your seed phrase there is no access. We do not store it.
How do I buy bitcoin in the app?
Through integrated partners such as MoonPay. You complete their identification. Bitcoin is delivered to your wallet address.
Can a minor use the wallet?
Yes for send and receive. Keys stay on the device; we do not ask for ID. A parent or guardian is responsible where local law requires supervision. Buy and sell stay closed until the age of majority in the country of residence, and the partner still has to accept the person.
How old do I have to be to buy?
The age of majority where you live: usually 18, but 19, 20, or 21 in some countries and in parts of the US and Canada. Use the checker on the “Who can use it” page. The partner can require more, and runs the real identity check.
Who performs KYC?
The on-ramp partner, not Bitcoin & Satoshi. We do not collect your ID documents for that flow, unless the partner is independently required to share data — that would be their processing.
Which assets are supported?
Bitcoin. Amounts can be read in BTC and in Satoshi.
Do I need an account with you?
Not to hold or send bitcoin. Fiat purchases may require an account with the partner.
Where should partners or authorities write?
Use the contact below. On wallet user data: keys sit with the user. We cannot produce seed phrases we do not have.